About us
The people behind New England Septic Pros
New England Septic Pros is owned and operated by Paul Leary, who put in 27 years in the trades before he turned to marketing. In the 15-plus years since, he has helped home-service contractors across New England get found by the homeowners looking for them.
This is a referral service, not a septic company. We don't own a pump truck or an excavator, nobody here pumps, inspects, designs or installs anything, and we never price a job. Whatever you agree to, the price, the schedule and the warranty, is settled between you and the contractor.
What happens to your request
No septic contractors are participating yet, so each request comes to us. We review it and reply by the next business day. For now we can't promise to introduce you to a contractor in your town. If sewage is backing up into the house, stop using water and keep people and pets away from it. If anyone falls into or is overcome at an open septic tank, call 911 and do not climb in after them; tank gases can kill.
We send a request to one company at most. If your area is later handed to a different company, your earlier request stays where it was unless you tell us you want it passed on.
What a contractor has to show us
Before a septic contractor can receive a request from New England Septic Pros:
- for Massachusetts work, we look up its local Board of Health installer and septage hauler permits where the work calls for them, and the MassDEP System Inspector approval of anyone who will do Title 5 inspections;
- for New Hampshire work, we look up its NHDES designer, installer and septage hauler permits where the work calls for them;
- we see a current certificate of liability insurance;
- if it has employees, we see proof of workers' compensation coverage.
New Hampshire's Attorney General says that "contractors do not need to be licensed" in the state (NH Attorney General), but septic work is an exception: system designers and installers need NHDES permits, and septage haulers need an NHDES hauler permit (RSA 485-A:36, Env-Wq 1600).
Every participating company also agrees in writing to the towns it covers, the jobs it takes and how fast it will respond. A company that stops meeting those terms comes off the area.
You can check some of this yourself. In Massachusetts, NEIWPCC keeps the lists of MassDEP-approved System Inspectors (approved inspector lists), and MassDEP says to contact your local Board of Health to find a licensed septage hauler (MassDEP consumer tips). In New Hampshire, ask the contractor for its NHDES permit numbers; a permitted septage hauler's truck carries the hauler's name and phone number and an NHDES permit plate (Env-Wq 1605.06).
Only one company per area
No area has more than one participating company. Participating companies may pay New England Septic Pros for marketing. That has no effect on the checks above, and homeowners never pay anything to use the service.
Something not right?
If a referral went badly, or you spot something on this site that's out of date, call (978) 486-7980.